Outsourcing Non-Core Business Processes: An Exploratory Study
نویسندگان
چکیده
This study examines corporate performance effects when banks outsource noncore business processes. Additionally, the article proposes that knowledge management process plays a significant role in determining the outcomes of outsourcing. Drawing from resource theory and knowledge management literature, the authors develop the concept of managerial outsourcing competence and then propose a conceptual model. Also presented is an exploratory study of members of the North Carolina Bankers Association to assist in identifying the business processes they are currently outsourcing and their principal reasons for outsourcing. IntroductIon Outsourcing has been defined as a results-oriented relationship in which a business organization transfers ownership of a business process to an external service provider rather than perform the activity in house (Halvey & Melby, 2000). For some, the hint of outsourcing may be found as early as 1776, when, in The Wealth of Nations, Adam Smith wrote the following: “If a foreign country can supply us with a commodity cheaper than we can ourselves make it...” (Adam Smith Institute, 2007). This may have been one of the hints of the forthcoming principles related to outsourcing and later building on Adam Smith’s ideas was British economist David Ricardo and
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عنوان ژورنال:
- JITR
دوره 1 شماره
صفحات -
تاریخ انتشار 2008